Name: RR Medical s.r.o.
Registered address: 664 41 Troubsko, Jihlavská 7
Store address: 641 00 Brno, Dlážděná 17a (please use this address in case of returns, withdrawal from contract or any correspondence)
Registered in: The Register of Companies of the Regional Court of Brno, Section C, Entry 43734.
Phone: +420 734 751 794
By submitting a binding order, the Buyer confirms that he accepts these Terms and Conditions for the delivery of goods offered by the Seller. Relationships between Buyer and Seller are governed by these Terms and Conditions, which are binding for both parties.
The goods information and price provided by the Seller are binding except for an obvious error. Prices include all taxes (e.g. VAT) and charges other than delivery costs.
The photos on the website correspond to the actual goods sold. The Seller shall make the instructions for use available in electronic form prior to the conclusion of the contract. Download the instructions for use here.
PLACING AN ORDER AND DELIVERY
Each order will be confirmed by e-mail as soon as it is placed. The order confirmation will be sent to the email address the customer provided in the order form and will include the following information: customer details, delivery address and number of items ordered. This order confirmation is sent by the server automatically.
If the goods are in stock, the Seller will ship the goods within 4 business days at the latest. If the goods are not in stock, the Seller will contact the customer by email or by telephone to inform the costumer about the earliest possible date of delivery.
The Buyer is obliged to receive the goods and pay. The buyer is encouraged to check the goods as soon as possible after the delivery.
DELIVERY AND PACKAGING COSTS
Delivery costs are charged based the weight of the goods. Packing is free.
You may cancel any order within 24 hours by phone or e-mail stating your name, e-mail address and description of the ordered goods.
WITHDRAWAL FROM THE CONTRACT pursuant to Section 1829 para. 1 of the Civil Code
The Buyer has the right to withdraw from the contract without giving any reason within 14 days following receipt of the goods. The Buyer also is entitled to withdraw from the contract at any time prior to the delivery of the goods. For the purpose of exercising the right to withdraw from the contract, the Buyer must inform the Seller RR Medical s.r.o., a company with registered address Troubsko, Jihlavská 671/7, 664 41, and company number 01999541, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 79982, at RR Medical s.r.o., Jihlavská 671/7, 6664 41 Troubsko, or by email addressed to firstname.lastname@example.org in the form of unilateral action of a contractual relationship (for example, by letter or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you wish to withdraw from the contract, you can use this form.
If the Buyer withdraws from the purchase contract, he will be refunded without undue delay all payments received by the Buyer, including the delivery costs, no later than 14 days after the Seller has received the notice for withdrawal. (Refunds do not include any additional costs incurred as a result of choosing an above standard delivery method, which is indisputably more costly than the standard delivery method offered by the seller). For refunds, the seller will use the same payment method that the Buyer used to pay for the order.
Within the same timeframe, the Buyer is required to send or hand over the purchased goods to the Seller. The goods should be returned to the Seller (not cash on delivery) complete, in the original (hygienic) packaging and must not show signs of wear or damage. The cost of returning goods is borne by the Buyer.
The Buyer cannot, in accordance with Section 1837 (g) of the Civil Code, withdraw from a contract for the supply of goods in sealed packaging which the consumer removed from the packaging and cannot be returned for hygienic reasons.
This statutory exception applies where the goods cannot be returned after being removed from the packaging for hygienic reasons. Goods in the so-called “hygienic packaging” cannot be returned based on genuine hygiene or health reasons. Aniball is a medical aid that a woman introduces into her vagina. For hygienic and health reasons, Aniball meets the exception from the law. For hygienic reasons, Aniball cannot be returned if removed from the packaging.
If the returned goods are incomplete, damaged or visibly worn, the seller has the right to claim damages.
COMPLAINTS AND WARRANTY
We will resolve any complaints to your satisfaction by an individual agreement with you and in accordance with applicable law. An invoice is attached to each item and serves as a warranty card. If the Buyer discovers any deviation between the sales receipt and the goods actually delivered (in kind or quantity) or has not received a properly filled warranty card, the Buyer is obliged to file a written report to our company in writing (at the latest within 3 days). Failure to do so would put the Buyer at risk that any subsequent complaints will not be entertained. The Buyer is obliged to inspect the goods after delivery and check for any defects and damage. The Buyer is obliged to promptly report any defects to our company. We are not liable for damages caused by the carrier.
The warranty does not cover the following:
- defects caused by normal use
- incorrect use of the product
- improper storage
Let us know about your complaint by phone, email or in writing. The deadline for settling the complaint starts from date of handover/delivery of the goods to the Seller.
Send the goods as a registered parcel (not cash on delivery) to our address. The goods should be clean and complete as well as packed in a suitable package to prevent any damage during transportation.
Please state the reason for your complaint and your address. An example of a complaint form can be found here.
Evidence of acquiring the goods in our shop.
It is necessary to submit a tax document issued with the name that is identical to the name of the person making the claim. If the product is found to have been used by more than one person in an inappropriate manner (e.g. using oil), the claim will not be entertained.
The Seller is obliged to process the complaint as soon as possible but no later than within three business days, or, if necessary, to order an expert judgment. Information on the need for expert judgment will be communicated to the Buyer within the said period. Claims, including the removal of a defect, shall be handled by the Seller without undue delay, no later than 30 days after receipt of such claims, unless the Seller and Buyer agree on a longer period in writing. Upon the expiry of this period, the Buyer has the same rights as in the case of a substantial breach of contract.
PERSONAL DATA PROTECTION
Mutual disputes between the Seller and the Buyer shall be brought to general courts. Terms and conditions not specified in these Terms and Conditions are governed by the laws of the Czech Republic.
To resolve disputes with online retailers, consumers can use the ODR electronic platform. The ODR platform operates in all official languages of the European Union. The consumer completes the electronic form at http://ec.europa.eu/odr, describes the case from his point of view, encloses relevant documents and sends.