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Customer support

Lucie Outratová

Community and Logistics manager

She answers all questions about the orders, the invoices, Aniball, and what she doesn't know, she gladly passes on to her fellow doctor Mrs. Horackova, who sits next to her 🙂

+420 734 751 794

hello@aniball.eu.

Office hours: Mon-Thu: 8.30 a.m. - 4.30 p.m., Fri: 8.30 a.m. - 3 p.m.

If you have any questions or comments, please contact us. We have experienced experts in our team who can guide you through the use of Aniball and answer all your questions. Feel free to ask us anything in the advice section.

Tip: We've already answered a lot of questions, read the most commonquestions & answers.

Do you want to know how Aniball got started? Read the story here.

Company name and registered address:RR Medical s.r.o., Jihlavská 7, 664 41 Troubsko.

Establishment (personal collection of pre-ordered and paid goods only) at: Vintrovna 5b, 664 41 Popůvky.

IN: 01999541, TIN: CZ01999541

The company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 79982, dated 31 August 2013.

Bank connection for payments in the Czech Republic:2401625932/2010

Bank connection for payments in EUR: 2301981542/2010
IBAN: CZ9420100000002301981542, SWIFT: FIOBCZPPXXX

If you have any questions, please contact the customer centre of the shipping company of your choice directly. Thank you.

Aniball team

Team Members
Person 1

Lucie Outratová

Community and Logistics manager


communication with customers, order process, complaints handling, e-shop management, logistics, invoicing, event organization

Person 2

Ing. Magda Perničková

Operations Director


head of QMS, communication with external partners and state institutions, personnel management, supervision of compliance with legal obligations, financial supervision

Mgr. renata zichová

CEO, jednatelka


visionary, networking, new projects, team motivation, employee care

Team Members
Person 1

MUDr. Lucie Horáčková

Medical Advisor


communication with experts, monitoring of clinical trials and evaluations, expert advice, liaising and informing the management team on medical issues

Person 2

Radana Šimáková

International business & marketing strategy, B2B partnerships


international business development, brand marketing strategy

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