Terms & Conditions

Seller

RR Medical s.r.o.

Jihlavská 671/7, 664 41 Troubsko, Czech Republic

Company ID: 01999541

Returns & contact:

Vintrovna 3e, 664 41 Popůvky, Czech Republic

hello@myaniball.com

Orders

By placing an order, you agree to these Terms.

The contract is concluded once your order is confirmed by email.

Prices & Payment

All prices include VAT. Shipping costs are shown at
checkout.

Payments are processed via secure methods available at
checkout, including payment cards and digital wallets such as Apple Pay.

Delivery

Orders are usually dispatched within 2 business days.

Shipping within the EU is €8 via PPL.

Estimated delivery time is 5–8 business days (often sooner depending on
destination).

You will receive tracking information after dispatch.

Returns (14-day withdrawal)

If you are a consumer, you have the right to withdraw from
your order within 14 days of delivery.

To exercise this right, contact us at:

hello@myaniball.com

You must return the goods within 14 days. The direct cost of
returning the goods is borne by the customer.

Refunds are processed within 14 days after receiving the
returned goods.

Important – hygienic products

Due to health protection and hygiene reasons, products
delivered in sealed packaging cannot be returned once unsealed.

Complaints

If you receive defective goods, contact us at:

hello@myaniball.com

We will handle your complaint without undue delay, no later
than 30 days.

Governing law

These Terms are governed by Czech law.

If you are a consumer, this does not affect your rights under the laws of your
country of residence.

Final

These Terms may be updated from time to time.

Version: April 2026

RR Medical s.r.o.