INTRODUCTORY PROVISIONS
These Terms and Conditions ("TC") apply to purchase contracts concluded remotely through the online store https://aniball.eu ("e-shop").
The Buyer is understood to be a consumer or any other person who concludes a purchase contract with the Seller for a purchase in the e-shop. A consumer is a person who, when concluding and fulfilling a purchase contract, does not act within the scope of their business activities, employment, or profession.
The Seller is the company RR Medical s.r.o., which operates the e-shop.
The contractual relationship between the Buyer and the Seller is governed by these Terms and Conditions, the content of the purchase contract (order), and the Buyer is also required to familiarize themselves with the Privacy Policy available here.
If the Buyer does not understand anything or has other questions, they are obligated to contact the Seller using the contacts provided below.
2. TABLE OF CONTENTS
3. SELLER'S CONTACT DETAILS
3.1. Name:RR Medical s.r.o.
Registered Office:664 41 Troubsko, Jihlavská 671/7
Business Premises:664 41 Popůvky, Vintrovna 478/5b
Please use the address of the business premises for returns, contract withdrawal, and correspondence.
Company Identification Number (IČ): 01999541 Tax Identification Number (DIČ): CZ01999541
Registered:
In the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 79982
3.2. Email: hello@aniball.eu
Phone: +420 734 751 794
4. GENERAL PROVISIONS
4.1. By sending a binding order, the Buyer confirms that they accept the Terms and Conditions for the delivery of goods offered by the Seller. The relationships between the Buyer and the Seller are governed by these Terms and Conditions, which are binding for both parties.
4.2. Information about the goods and prices provided by the Seller is binding, except in the case of an obvious error. Prices are presented inclusive of all taxes (e.g., VAT) and fees, except for delivery costs.
4.3. The photographs shown on the store's website correspond to the goods being sold.
4.4. The Seller provides the user manual in electronic form before the contract is concluded. The manual for downloading the Aniball medical device is available here, Aniball INCO here, and Anigel here.
4.5. Conditions and relationships not specified in these Terms and Conditions are governed by the legal system of the Czech Republic.
5. PROCEDURE FOR CONCLUDING A PURCHASE CONTRACT
5.1. A purchase contract can be concluded by a natural or legal person.
5.2. A person who wishes to purchase goods in the e-shop selects the desired items and adds them to the cart by clicking the corresponding "add to cart" button with a cart icon.
5.3. Once the Buyer has selected all the preferred goods, they can view the contents of the cart by clicking the cart icon in the upper right corner of the e-shop.
5.4. By clicking the checkout button, the Buyer begins filling out the order.
5.5. The Buyer is entitled to choose one of the following methods to complete the order:
Express checkout via "Shop Pay":
This is a service provided by an external supplier, Shopify International Limited.
The service is governed by the terms available here and the privacy policy available here.
To use the service, registration with Shopify, access to a user account, and acceptance of Shopify's terms are required.
Express checkout via "G Pay":
This is a service provided by an external supplier, Google Ireland Limited.
The service is governed by the terms available here and the privacy policy available here.
To use the service, acceptance of Google's terms is required.
Standard order form completion:
The Buyer is required to properly, accurately, and completely fill in all mandatory fields, indicated by an asterisk, including name, surname, and address.
The Buyer must select a delivery method.
The Buyer must choose a payment method.
The Buyer selects a billing address.
If the Buyer has a discount code, it must be entered in the designated field; it cannot be applied later.
The Buyer will then review the order summary and check the entire order. If anything is incorrect, they can go back and adjust the details.
5.6. If everything is correct, the Buyer confirms the order by clicking the "Order with Payment Obligation" button.
5.7. The purchase contract is concluded at the moment when the order, which contains all the necessary information, is confirmed by the Seller.
5.8. Confirmation of the purchase contract occurs electronically through the sending of an email to the Buyer’s provided email address.
6. DELIVERY OF GOODS
6.1. Each order will be immediately confirmed by an email message after it is sent. This email will be sent to the address provided by the customer in the order and will include the following information: customer details, delivery address, and the number of items ordered. This confirmation is sent automatically by the server.
6.2. If the goods are physically in stock, the Seller will ship the goods no later than two working days.
6.3. If the goods are not in stock, the Seller will contact the customer via email or phone to inform them of the earliest possible delivery date.
6.4. The Buyer is obliged to accept the goods and pay for them. The Buyer is advised to check the goods as soon as possible upon receipt.
7. SHIPPING METHODS, TRANSPORTATION, AND PACKAGING
7.1. You can order goods using the following shipping and payment methods:
7.2. The delivery to your address is handled by the company you selected in your order. They will deliver the package the next day, and if they don't reach you at home, they will attempt delivery the following working day or arrange with you to deliver it to one of their pickup points.
7.3. Once the shipping company collects the package from our warehouse, they will send you an SMS (most shipping companies also send an email) informing you that you can expect the package the following working day. On the day of delivery, they will specify the time when the courier will arrive.
8. PAYMENT METHODS AND THEIR COSTS
8.1. The goods can be paid for as follows, with the associated costs:
8.2. Payment gateway: Payment via credit card is processed through the Shopify Payments system. The supplier's terms are available here: https://www.shopify.com/payments. After placing the order, the Buyer is redirected to the bank's secure payment gateway, where they enter all the required details. If the transaction is authorized, the payment is processed immediately, and this payment method is free of charge.
8.3. Payment method: Paypal. The supplier's terms are available here: https://www.paypal.com/lu/legalhub/useragreement-full. After placing the order, the Buyer is redirected to the bank's secure payment gateway, where they enter all the required details. If the transaction is authorized, the payment is processed immediately, and this payment method is free of charge.
8.3. Paying by credit card is the fastest and most convenient way to pay for your order; it is also free and completely secure.
9. RIGHTS AND OBLIGATIONS OF THE BUYER WHO IS A CONSUMER
9.1. This article applies only to the Buyer who is also a consumer. A consumer is any individual who, outside the scope of their business activities, outside the scope of their employer’s activities, or outside the independent exercise of their profession, enters into a contract with an entrepreneur or otherwise deals with them.
9.2. The contact information where the consumer can reach out is provided above.
9.3. The purchase contract is concluded in the English language, stored electronically by the Seller, and is not publicly accessible.
9.4. The technical steps to conclude the purchase contract are described above.
9.5. Along with the binding confirmation of the order, the consumer must read these Terms and Conditions and truthfully declare by checking the appropriate box that they have done so.
9.6. The Seller is not bound by any code of conduct in relation to the Buyer.
9.7. Claiming Defects:
The Seller is responsible to the consumer for ensuring that the goods conform to the purchase contract, including these Terms and Conditions.
If they do not, the consumer may demand a remedy, an appropriate discount, or withdraw from the contract. The Seller is not obligated to comply with the request if the Buyer knew about the defect or failed to report it without undue delay.
In the case of addressing defective performance, the Buyer is required to provide the necessary cooperation.
The complaint will be resolved without undue delay, no later than within 30 days.
9.8. Right to Withdraw from the Contract Without Giving a Reason:
The Consumer has the right to withdraw from the purchase contract without giving a reason within fourteen (14) days.
The mentioned period runs from the day of receipt of the goods. If the purchase contract involves the delivery of several types (items) of goods, the period is calculated from the day of receipt of the last delivery of goods.
The deadline for withdrawing from the purchase contract is considered to be met if the consumer sends a notice to the Seller within this period that they are withdrawing from the purchase contract.
For the purpose of exercising the right to withdraw from the contract, the Buyer must inform the Seller, RR Medical s.r.o., with its registered office at Troubsko, Jihlavská 671/7, ZIP Code 664 41, Company ID: 01999541, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 79982, to RR Medical s.r.o., Vintrovna 5b, 664 41 Popůvky, or email: hello@aniball.eu in the form of a unilateral legal act (for example, by letter sent via a postal service provider or by email).
A form for withdrawal from the contract for consumers is available here.
The consumer cannot withdraw from the contract in cases specified in Section 1837 of the Civil Code, including, but not limited to:
In accordance with Section 1837 (g) of the Civil Code, the Buyer cannot withdraw from a contract for the supply of goods that were delivered in a sealed package if the consumer has removed the goods from the package and, for hygienic reasons, it is not possible to return them.
This legal exception applies when, in addition to the condition of a sealed package, there is the circumstance that the goods cannot be returned after being removed from the package due to hygienic reasons. Goods in so-called hygienic packaging cannot be returned not merely because they were unpacked and may have been used, but there must be actual hygienic reasons or health protection reasons for this. Aniball is a medical device that a woman inserts into her vagina. For hygienic reasons and health protection, this legal exception applies. Due to these hygienic reasons, Aniball cannot be returned once it has been removed from its packaging.
The Buyer is entitled to withdraw from the contract at any time before the delivery of the goods.
If the Buyer withdraws from the purchase contract, all payments received from the Buyer, including delivery costs (excluding additional costs resulting from the chosen delivery method other than the cheapest standard delivery offered by the Seller), will be refunded without undue delay and no later than 14 days from the day the Seller receives the notice of withdrawal from the purchase contract. The Seller will use the same payment method for the refund that the consumer used for the initial transaction.
No later than within the same period, the Buyer is required to send or return the purchased goods to the Seller. The goods should be returned to the Seller (not cash on delivery) complete, in their original (hygienic) packaging, and must not show signs of wear or damage. The cost of returning the goods is borne by the Buyer.
If the returned goods are incomplete, damaged, or visibly worn, the Seller may claim compensation for the damage.
9.9. The contract can be terminated (by withdrawal or notice) exclusively in the manner specified in this article, according to the applicable legal regulations, and as detailed below in these Terms and Conditions.
9.10.The Seller hereby informs the consumer about the existence of an alternative dispute resolution entity, which is the Czech Trade Inspection Authority (Česká obchodní inspekce) with the following contact details:
Address: Štěpánská 567/15, 120 00 Prague 2
phone: 296 366 360
E-mail submissions: https://www.coi.cz/podatelna/
Website: http://www.coi.cz
9. 11. If the consumer believes that their statutory rights have been violated by the Seller in connection with the purchase of goods, they have the right to address their complaint to the Czech Trade Inspection Authority with the contact details provided above. (and include contact details from coi.cz)
9.12 . Consumers can use the Online Dispute Resolution (ODR) platform to resolve disputes with online retailers. The ODR platform operates in all official languages of the European Union, including Czech for Czech consumers, and can be used for resolving disputes with foreign traders as well. The consumer fills out the electronic form on the website http://ec.europa.eu/odr, describes the case from their perspective, attaches relevant documents, and submits it.
9.13. If the consumer believes that their statutory rights have been violated by the Seller in connection with the purchase of a medical device, they have the right to address their complaint to the State Institute for Drug Control (Státní ústav pro kontrolu léčiv) with the following contact details:
Address: Šrobárova 48, 100 41 Praha 10,
phone: 272 185 111
e-mail posta@sukl.cz,
Website:: https://www.sukl.cz/
10. Complaints Procedure
10.1.This complaints procedure governs all claims related to goods purchased from the e-shop.
10.2. Any complaints will be handled to your satisfaction through individual agreement with you and in accordance with applicable legal regulations. A receipt is attached to each item, which also serves as the warranty certificate. If the Buyer notices any discrepancy between the sales document and the actually delivered goods (in type or quantity) or does not receive a properly completed warranty certificate with the shipment, they are obliged to notify our company without undue delay. If the Buyer does not do so, they risk that any later complaint may not be accepted. The Buyer is obliged to inspect the goods upon receipt to identify any defects or damage.
10.3.The rights and obligations of the parties regarding defective performance are governed by the relevant mandatory legal regulations (particularly Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code, and the Consumer Protection Act).
10.4. The Seller is responsible to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller is responsible to the Buyer for ensuring that, at the time the Buyer received the goods:
The goods have the properties that the parties agreed upon; if no agreement was made, the goods have the properties described by the Seller or the manufacturer, or those the Buyer expected considering the nature of the goods and based on the advertising conducted by them.
The goods are suitable for the purpose specified by the Seller for their use or for the purpose for which goods of this type are usually used.
The goods correspond in quality or workmanship to the agreed-upon sample or model, if the quality or workmanship was determined based on an agreed sample or model.
The goods are in the corresponding quantity, measure, or weight, and
the goods comply with the requirements of legal regulations.
10.5. The Buyer is entitled to claim rights for defects that appear in the goods within two years of receiving the goods, unless otherwise stated in these Terms and Conditions. This period does not run during the time when the Buyer cannot use the item if the defect was rightfully claimed. The provision in the first sentence does not apply to goods that, in accordance with legal regulations, have a specified period during which they can be used, such as the expiration date or minimum shelf life (typically indicated on the packaging, in the accompanying instructions, or in advertising).
10.6.If a defect appears within one year of receipt, it is presumed that the item was already defective at the time of receipt, unless the nature of the item or the defect excludes this possibility. This period does not run during the time when the Buyer cannot use the item if the defect was rightfully claimed. The provision in the first sentence does not apply to goods that, in accordance with legal regulations, have a specified period during which they can be used, such as the expiration date or minimum shelf life (typically indicated on the packaging, in the accompanying instructions, or in advertising).
10.7.Claims for liability for defects in goods are to be made with the Seller. The Seller will send the Buyer written confirmation of the complaint immediately after it is submitted, to the Buyer's email address, including the time, subject of the complaint, and the requested method of resolution. The Seller will inform the Buyer of the resolution of the complaint by email at the Buyer's email address, and possibly also by phone.
10.8.The complaint will be handled by an authorized person with the following contact details: hello@aniball.eu
10.9.The Buyer may assert rights for defective performance (file a complaint) only in cases where the performance is defective, meaning the subject of performance does not match the agreed-upon terms. The Buyer is obliged to report any defects immediately.
10.10.If the Seller or their supplier is unable to fulfill their obligations due to force majeure or other serious reasons, the Buyer is not entitled to any compensation.
10.11.Force majeure is understood to mean, but is not limited to, any event that the Seller cannot control, such as failures, demonstrations, strikes, sabotage, and other unforeseeable circumstances.
10.12.The Buyer is entitled to reimbursement of necessary expenses incurred in filing a complaint (e.g., postage costs). It is always necessary to specify the nature of the defect and provide contact information for the Buyer. The Buyer will be kept informed about the progress of the complaint resolution. The complaint protocol (confirmation of when the Buyer asserted their rights, the content of the complaint, the method of resolution requested by the Buyer, and the timeframe for resolving the complaint) is sent to the Buyer via email immediately after the complaint is received.
10.13.When asserting defects, the Buyer has the following rights:
If the defect is removable, the right to free, proper, and timely removal of the defect, the right to exchange the defective goods or the defective part if it is not disproportionate given the nature of the defect, and if such a remedy is not possible, the right to a reasonable discount on the purchase price or the right to withdraw from the purchase contract.
If the defect is irremovable and prevents the proper use of the goods, the Buyer has the right to exchange the defective goods or to withdraw from the purchase contract, provided that the defect was not caused by careless handling of the product.
For other irremovable defects, if the Buyer does not request an exchange of the item, they have the right to a reasonable discount on the purchase price or the right to withdraw from the purchase contract.
10.14. The complaint, including any defect removal, will be resolved without undue delay, no later than 30 calendar days from the date the complaint was filed, unless the Seller and Buyer agree otherwise. The Seller will issue to the Buyer a confirmation of the date and method of complaint resolution, including confirmation of any repairs made and the duration of the repair, or a written explanation if the complaint is rejected.
10.15.Rights related to defects do not apply to:
Defects caused by normal wear and tear,
Defects caused by improper use of the product,
Defects caused by improper storage,
Defects occurring after the expiration date.
10.16.Complaint Procedure:
Inform us of your complaint by phone, email, or in writing. The period for resolving the complaint begins from the moment the goods are handed over or delivered to the Seller.
Send the goods as a registered parcel (not cash on delivery) to our business address. The goods should be packed in suitable packaging during transport to prevent damage and should be clean and complete.
Include the reason for the complaint and your address in the package. You can download a sample complaint form here.
Proof of Purchase for the Claimed Goods: When making a complaint, it is necessary to present a tax document issued in the name of the person who is filing the complaint. If it is found that the product was used by multiple persons and in an inappropriate manner (e.g., with the use of oil), the complaint will not be accepted.
10.17. The Seller is obliged to decide on the complaint without undue delay, and no later than three business days, and to inform the Buyer if an expert assessment is required for the decision. The Seller will notify the Buyer within this period if an expert assessment is necessary. The Seller will address a complaint, including the removal of defects, without undue delay, and no later than 30 days from its submission, unless a longer period is agreed upon in writing with the Buyer. After this period, the Buyer has the same rights as if there had been a material breach of the contract.
11. PROCEDURE FOR HANDLING COMPLAINTS
11.1. The Buyer is entitled to submit a complaint to the Seller.
11.2. The Seller has designated a person responsible for receiving complaints, and this person can be reached at the email address hello@aniball.eu
11.3. The Seller will always confirm the receipt of the complaint electronically.
11.4. If the complaint is a repeat one, the designated person is responsible for discussing it with a superior.
11.5. The Seller will handle complaints without undue delay, and no later than 30 calendar days.
11.6. The Buyer will be informed electronically about the resolution of the complaint, no later than within the time frame specified in the first sentence of this provision.
11.7. If necessary for the effective exercise of the Buyer's rights, the Seller will inform the Buyer about additional rights.
12. Final Provisions
12.1.The Seller is entitled to withdraw from the purchase contract if permitted by applicable legal regulations.
12.2.The Buyer is entitled to withdraw from the contract if permitted by applicable legal regulations.
The Buyer may cancel any order within 24 hours, either by phone or email, without providing a reason. It is sufficient to provide the name, email address, and a description of the ordered goods.
12.4.Any disputes between the Seller and the Buyer will be resolved by the competent court in the Czech Republic, both in terms of jurisdiction and subject matter.
12.5.The governing law is Czech law.
12.6.In other matters not explicitly agreed upon, the relationship between the Seller and the Buyer is governed by Act No. 89/2012 Coll., the Civil Code, as amended.
The Czech Trade Inspection Authority oversees compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended.
12.8. Version of Terms and Conditions: September 2024.
RR Medical s.r.o., Jihlavská 671/7, 664 41 Troubsko, Company ID: 01999541 01999541