Refund Policy

If you are not satisfied with the product you have purchased or need to make a claim, please follow the instructions below.

Return of goods (Withdrawal from the contract):

You have the right to withdraw from the purchase contract within 14 days of receipt of the goods without giving any reason. If you decide to return the product:

• Please inform us in writing by e-mail to hello@aniball.eu or send a letter to RR Medical s.r.o., Vintrovna 3e, 664 41 Popůvky, Czech Republic.

Please send the product back to our address without delivery, in the original intact hygienic packaging.

• The cost of returning the goods will be paid by the buyer.
• The amount of the goods will be refunded within 14 days of receipt of the notice of withdrawal, using the same payment method you used for the purchase.

Exception:
Unpacked products cannot be returned for hygiene reasons. Aniball is a medical device introduced into the body and falls into the category of goods that cannot be returned after opening for hygienic reasons (Article 1837(g) of the Civil Code).

Claims (Defective goods)

If you receive a defective product, you are entitled to a repair, replacement, discount or refund.Please make a claim as follows:

• Contact us at hello@aniball.eu and describe the fault, attach photos.
• Send the product back to our address RR Medical s.r.o., Vintrovna 3e, 664 41 Popůvky.
• Complaints will be processed within 30 days of receipt of the claimed goods.

If you have any questions, please do not hesitate to contact us!